How Do I Do A Verizon Repair Ticket

Create an incident ticket

Last updated: 07/15/2020

Submit an incident ticket to resolve network issues and outages. We'll piece of work to speedily accost your issues and restore your service.

Create a ticket

1. Log in to Verizon Enterprise Heart

2. Click Manage Account > Repairs & Troubleshooting > Create Repair Ticket

Identify service

 iii. Enter or search for your service ID and clickNext

• Alternatively,  get toManage Account > Service > View Inventory
• Detect/search the advisable inventory for the affected site
• Click the plus sign[+] adjacent to the service identifier and so clickCreate Ticket

4. Whatever existing tickets open up for that service ID will display. ClickContinue Creating New Ticket if you lot don't run across a ticket already opened for your outcome

Enter your ticket information

5. Enter your contact information and select how you'd similar to stay notified most your ticket

6. Enter your site data and problem information as completely and accurately as possible

seven. Attach any additional files that could assistance the technician address your consequence andSubmit your ticket

Update an incident ticket

You can update any open incident tickets to keep Verizon informed of new information equally nosotros piece of work to resolve your issue. Once a ticket is closed or resolved you'll need to open up a new ticket to have your consequence fixed.

1. ClickManage Account > View Repair Ticketto see a list of your tickets

two. Select the specific ticket number you want to edit

3. ClickUpdate in the pinnacle left corner of the ticket

Select from whatever of the changes below:

Provide additional details:

• Comment: Leave a message about the ticket for your co-workers to view or inform our technicians almost any new data about your ticket

• Attach files: Add any other data that can assist our technicians resolve your issue

Change your contact and site data:

• Update contact information: Modify the contact for your ticket. This is helpful if y'all plan to be away or want to give someone else responsibility for the ticket. We'll reach out to the new contact for all futurity updates on the ticket

• Update site access: Edit the days and times the site of the issue can be accessed past our technicians. You can as well update the site contact data or include any special access instructions such as a gate code or parking rules

Alarm Verizon that your outcome has worsened:

• Request escalation: Annotation Verizon that your outcome has connected or gotten worse and needs urgent attention

Run additional testing:

• Verify power: Let united states know how the power and equipment were verified

• Release for intrusive testing: Allow our technicians to run tests that may temporarily impact your service

• Request Service Monitoring: Request that nosotros monitor a detail service ID for up to 24 hours to ensure your service is operating equally needed

Confirm that your issue has been resolved:

• Ostend repair or asking shut: Confirm that the repair work is complete, your service is back up and running, and the ticket tin can be closed

Bank check the status of your ticket

1. ClickManage Account > View Repair Ticket to encounter a list of your tickets. The status of your ticket will be shown in your ticket list

2. Click a specific ticket number to see a detailed condition

3. ClickActivity Log to run into all of the comments related to your ticket or clickMilestonesto meet the previous and upcoming activity for your ticket

Source: https://www.verizon.com/business/support/vec/onlinehelp/guidesandtutorials/troubleshooting/ticket/create.html

Posted by: brisenohumbeas.blogspot.com

Share this post